Effective Date: January 1, 2026
This Shipping Policy outlines the terms governing shipment, delivery, freight coordination, and payment verification for products purchased from SimVerse HQ (“Company,” “we,” “our,” or “us”). By placing an order, you agree to the terms set forth below.
1. Shipping Destinations
We currently ship within the contiguous 48 United States. Availability outside this region may be offered at our discretion and may require additional terms.
2. Order Processing
Orders are processed Monday through Friday, excluding holidays.
Orders are not released for shipment until payment has been received and fully verified.
For ACH or wire transfers, additional verification time may be required prior to shipment release.
3. Payment Verification Prior to Shipment
Orders paid via credit card or financing will not be released until authorization and capture are complete.
Orders paid via ACH or wire transfer will not be released until funds have been fully received and verified.
SimVerse HQ reserves the right to delay shipment pending payment confirmation.
4. Commercial and Milestone Orders
For commercial transactions involving milestone payments, shipment will not occur until all required milestone payments have been received and verified in accordance with the applicable Commercial Sales Agreement.
Deposits may become non-refundable upon manufacturer order placement or commencement of production, as specified in the governing agreement.
5. Shipping Methods
Products may ship via parcel carriers, freight carriers, or white-glove delivery providers selected by our manufacturing or fulfillment partners.
Carrier selection is determined based on product type, destination, and logistical considerations.
6. Risk of Loss and Title Transfer
All purchases are made pursuant to a shipment contract.
Risk of loss and title transfer to you upon delivery of the product to the carrier, except where otherwise required by applicable law.
7. Freight and White-Glove Deliveries
Customers must inspect all freight shipments at the time of delivery.
Visible damage must be noted on the carrier’s delivery receipt prior to signing.
Failure to document visible damage at delivery may limit the ability to file a freight claim.
Concealed damage must be reported within 48 hours of delivery with supporting photographs.
8. Site Readiness
Customer is solely responsible for ensuring adequate access, structural integrity, electrical readiness, and code compliance at the delivery location.
Delays caused by site unpreparedness may result in rescheduling fees imposed by third-party carriers or installers.
9. Delivery Timeframes
Estimated delivery timeframes are provided for convenience only and are not guaranteed.
SimVerse HQ is not responsible for carrier delays, supply chain disruptions, weather events, or other circumstances beyond our reasonable control.
10. Incorrect Address
Customers are responsible for providing accurate shipping information.
Additional shipping charges may apply for reshipment due to incorrect addresses.
11. Lost or Missing Shipments
If tracking indicates delivery but the product has not been received, customers must notify us promptly.
Customers are responsible for verifying delivery with household members, building management, or onsite personnel.
12. Returns and Restocking
Returns are governed by the SimVerse HQ Return and Refund Policy.
Approved returns may be subject to restocking fees of up to 15 percent, where permitted.
13. Contact Information
SimVerse HQ
5900 Balcones Dr, Suite 100
Austin, TX 78731
cs@simversehq.com
+1 (800) 938-4660